256-bit encryption protection
At m19, all your data is encrypted using TLS/SSL technology — stored to the same security standards as a bank.
Your data is never sold to third parties
Your name, phone number, or payment details are never sold or shared with advertisers or third parties.
Full control over your data
You have the right to access, correct, or delete your personal data. Submit a request to our support team at any time and we'll take care of it.
Secure Data Storage
M19's servers are protected by industry-grade firewalls and anti-intrusion systems, making unauthorized access virtually impossible.
No unsolicited advertising
M19 never uses your information to send irrelevant advertising. All communications are strictly account-related.
Transparent & up-to-date policy
You will be notified by SMS or email before any changes to the Privacy Policy. No changes are made without prior notice.
1Introduction & Scope
M19 ("we", "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the m19.bio website and m19 mobile app, how that information is used and kept secure, and what rights you have in relation to it.
By creating an account or using our services on m19, you agree to this Privacy Policy. This policy Terms & Conditions should be read alongside.
This policy applies exclusively to the m19 platform. Third-party services operate under their own privacy policies.
2What information do we collect?
M19 only collects information that is necessary to deliver its services, maintain security, and meet legal obligations. Collecting data beyond what is needed goes against our policy.
3How is your information used?
Collected data is used solely for its stated purpose. m19 never uses your information for commercial advertising.
- To create, manage, and secure your account
- To process payments and maintain your transaction history
- To verify your identity through KYC
- To prevent fraud and ensure security
- To provide customer support and resolve issues
- To analyse and improve platform performance
- To comply with legal obligations and regulatory requirements
- To send important account-related notifications
4How long is data retained?
M19 does not retain any data longer than necessary. The table below outlines the retention period for each category of information:
| Data type | Purpose of Retention | Duration |
|---|---|---|
| Account information (name, email) | Active Account Management | Until account closure |
| KYC documents (NID, selfie) | Identity verification & legal requirements | 5 Years |
| Transaction History | Financial Records & Audits | 7 years |
| Support chat records | Dispute Resolution | 2 years |
| Browsing Logs | Security monitoring | 90 days |
| Cookies Data | Session Management | 30 days |
6Security Measures
M19 employs multiple layers of security technology to protect your data. Our systems are built to the highest standards in the industry.
Security isn't just our responsibility — keep your password strong and never share it with anyone.
7Cookies & Tracking Technologies
M19 uses cookies and similar technologies to enhance your experience and analyze platform performance.
8Your Rights
As an m19 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.
Right to access your data
Submit a request to view the information m19 holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data after your account is closed.
Right to Data Portability
You can download a copy of your data at any time.
Right to Restrict Processing
You may request that your data no longer be used for specific purposes.
Right to object
You may object to the processing of your data for specific reasons.
Submit a rights request: support@m19.bio — Typically responded to within 7 business days.
9Protection of minors' data
M19's services are intended exclusively for users aged 18 and above. We do not knowingly collect any information from minors.
- Date of birth verification is mandatory at registration
- Any account found to belong to a user under 18 will be closed immediately
- If you notice a minor using the platform, report it to our support team immediately
Parents should ensure appropriate parental controls are in place on their children's devices. m19 is here to support you in that responsibility.
10International Data Transfers
M19's primary data centers are located in Bangladesh and the Asia-Pacific region. For technical reasons, data may be stored on servers in other countries.
Regardless of where your data is stored, the protections in this Privacy Policy always apply. GDPR-compliant agreements are used for all international data transfers.
11Privacy Policy Updates
M19 may update this Privacy Policy when necessary. For significant changes:
- You will be notified by SMS or email at least 14 days before any changes take effect
- The effective date of the updated policy will be noted at the top of the page
- You may request account closure if you object to any changes
- Continued use of the platform after changes take effect constitutes acceptance of the updated policy
12Contact & Complaints
Reach out to us with any privacy questions, concerns, or rights requests. m19 takes every inquiry seriously.
Start betting safely at m19
Your data is protected, your payments are secure — join m19 today and enjoy the experience alongside millions of bettors across Bangladesh.