M19 Terms & Conditions
— Your Rights & Responsibilities

1 Introduction & Definitions

These Terms and Conditions ("Terms") constitute a legal agreement between m19 ("Company", "we", "m19") and anyone who uses our platform ("you", "user"). By registering on m19.bio or the m19 app, or by using our services, you are deemed to have accepted these Terms.

These terms may take a moment to read through, but we want you to use m19 with full confidence and understanding. If any part is unclear, our support team is always ready to help.

• m19: An online betting and gaming services platform
• User: Any individual who has registered an account with m19
• Balance: The funds currently held in your m19 account
• Bonus: Any free balance or offer provided by m19

2 Account Registration & Eligibility

To open an account with m19, you must meet the following requirements. Failure to comply with any of these conditions will prevent you from creating or maintaining an account.

3 Identity Verification (KYC) Process

M19 follows a KYC (Know Your Customer) process to ensure the security of financial transactions. Verification is mandatory before your first withdrawal.

• A clear photo of your National ID (NID) or passport
• A selfie photo holding your NID
• Mobile Number Verification (OTP)
• Payment Method Ownership Verification

KYC verification is typically completed within 24 hours. Once verified, all subsequent withdrawals are processed automatically. Your KYC information is stored in complete confidentiality and in encrypted form.

4 Betting Rules & General Conditions

Certain fundamental rules must be followed when betting on m19. These rules apply equally to all users.

• Bets cannot be changed or cancelled once they have been placed
• Odds in live betting may change at any time.
• If a match is cancelled or postponed, bets are generally considered void
• If a technical error affects the display of odds, m19 reserves the right to settle bets at the correct odds
• Bets may be reviewed if suspicious betting patterns are detected

5 Payment & Withdrawal Policy

M19 supports deposits and withdrawals via bKash, Nagad, Rocket, and bank cards. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit: ৳500 BDT (may vary by method)
• Minimum withdrawal: ৳1,000 BDT
• Withdrawals are typically processed within 2–48 hours
• Only use payment methods registered in your own name.
• Withdrawals are generally processed via the same method used for the deposit
• If there is a delay due to technical reasons, please contact support

M19 does not charge any payment fees. However, your mobile banking provider may apply a small fee under their own policies. For full details on payments, visit our Payment page.

6 Bonus & Promotional Offers

M19 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, clearly stated on the offer page.

• Accepting a bonus requires you to fulfil its wagering requirements
• Each bonus applies once only (unless stated otherwise in the offer)
• Claiming bonuses across multiple accounts is strictly prohibited
• Winnings from bonus bets are converted to withdrawable balance after the wagering requirements are met
• m19 reserves the right to modify or cancel any bonus offer at any time

7 Responsible Gaming Policy

M19 is deeply committed to responsible betting. Betting is a form of entertainment, and we are dedicated to ensuring it never becomes a problem.

• m19's services are strictly prohibited for anyone under 18 years of age
• Deposit limit settings are available to you at any time
• Session time limits and betting break options are available
• You may voluntarily suspend your account temporarily
• Our support team is available to assist if any signs of addiction are detected

To learn more about responsible betting, visit our Responsible Play Visit the page.

8 Prohibited Activities

The following activities are strictly prohibited on the m19 platform. Violations may result in account closure and forfeiture of any remaining balance.

• Creating an account using a false identity or someone else's information
• Operating multiple accounts under the same person's name
• Bonus fraud or bonus abuse
• Match fixing or betting using insider information
• Hacking, use of software, or automated betting
• Money laundering or depositing funds from illegal sources
• Harassing or defrauding other users

9 Account Restrictions & Closure

M19 may temporarily or permanently close a user's account under the following circumstances:

• If evidence of a terms violation is found
• If KYC verification fails or incorrect information is provided
• If suspicious financial transactions are detected
• Accounts inactive for an extended period (over 12 months)
• At the user's own request

Before closing an account, m19 typically notifies the user by email or SMS with a reason. Any valid balance will be returned after verification.

10 Data Privacy & Storage

M19 takes your personal information very seriously. Under our Privacy Policy:

• Your information is never sold or shared with third parties
• All data is protected with 256-bit SSL encryption
• Information may be shared with authorities only when required by law
• You have the right to request deletion of your data

For more information, visit our Privacy Policy read.

11 Dispute Resolution Process

For any complaints or disputes, m19 follows a fair and structured resolution process.

12 Right to Amend Terms

M19 reserves the right to update these Terms & Conditions at any time. For significant changes, users will be notified at least 7 days in advance via SMS or email.

• The effective date of any updated terms will be clearly communicated
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated Terms.
• If you object to any changes, you may request to close your account